Refund and Returns Policy

This Refund and Returns Policy applies to all orders made through our website for clothing, accessories, and shoes delivered within the Arab Republic of Egypt. By placing an order, you agree to the terms below.

1. Return & Exchange Period

– You can request a return or exchange within 14 days from the date of receiving the order.
– Items must be unused, unworn, unwashed, and with all original tags and packaging intact.
– Shoes must be tried indoors only and returned in the original box.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged (unless defective):
– Earrings and body accessories that touch the skin directly.
– Underwear, lingerie, and similar items.
– Sale / final clearance items marked as “Non-returnable”.
– Items damaged due to misuse or incorrect washing/ironing.

3. Return Conditions

– The item must pass quality inspection once returned to our warehouse.
– If the item does not meet our return conditions, it will be sent back to you and no refund will be issued.
– We reserve the right to refuse any return that does not comply with this policy.

4. Wrong or Defective Item

– If you receive a wrong item or a manufacturing defect, please contact us within 48 hours from the delivery date with photos of the product and the packaging.
– After review and approval, we will arrange return shipping at our cost and offer:
  • Replacement of the item (if available), or
  • Store credit, or
  • Refund to the original payment method (if applicable).

5. Refund Method

– In most cases, refunds are issued as store credit that you can use in future purchases.
– Cash or bank refunds (if provided) may take up to 14 working days after the return is approved, depending on the payment provider and bank processing time.
– Delivery and shipping fees are non-refundable, except in cases of wrong or defective items.

6. Return Shipping Fees

– For size change or change of mind, the customer bears the cost of return and re-shipping fees.
– For wrong or defective items approved by us, we cover the return shipping cost.

7. Colors, Sizes and Product Images

– Colors may slightly differ due to screen settings and lighting during photography.
– Size charts are approximate guides; small variations between items may occur.
– Such acceptable variations do not count as a defect and are not a reason for claiming a manufacturing fault.

8. Orders Not Collected / Refused

– If you refuse to receive the order without a valid reason or the courier cannot reach you after multiple attempts, we may charge the delivery fees and any additional logistics costs on future orders.
– Repeated refusal of orders allows us to cancel future orders or require advance payment.

9. Limitation of Liability

– We are not responsible for delays caused by courier companies, force majeure, or events beyond our control.
– We are not liable for damage resulting from improper use, storage, or washing of the products.
– Our responsibility in any case is limited to the value of the item purchased.

10. How to Request a Return

To request a return or exchange, please contact us through our WhatsApp or Contact page with:
– Order number
– Item name
– Reason for return
– Photos if the item is defective or wrong.

11. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be published on this page and will apply to orders placed after the update date.