Shipping Policy

This Shipping Policy explains how we process and deliver orders placed through our website for clothing, accessories, and shoes within the Arab Republic of Egypt. By placing an order, you agree to the terms below.

1. Shipping Areas

– We deliver to most cities and governorates inside Egypt through our courier partners.
– Some remote areas may not be covered or may require additional time or fees.

2. Delivery Time

Estimated delivery time after the order is confirmed:
– Cairo & Giza: usually within 2–4 working days.
– Other governorates: usually within 3–7 working days.
Working days do not include Fridays or official public holidays in Egypt.
These timeframes are estimates and may vary depending on courier conditions and seasonal load.

3. Shipping Fees & Cash on Delivery

– Shipping fees vary according to city and will be shown at checkout before confirming the order.
– Additional fees may apply for remote areas or heavy orders.
– Cash on delivery (if available) may include an extra service charge which will be mentioned at checkout.

4. Order Processing

– Orders are processed after confirmation by SMS/phone/WhatsApp or successful online payment.
– We reserve the right to cancel any order if the address or contact details are unclear or not completed.

5. Shipping Address & Contact Details

– The customer is fully responsible for providing a correct and complete address and an active phone number.
– Any delay, return, or extra shipping fees caused by wrong or incomplete address or unreachable phone number will be the responsibility of the customer.

6. Delivery Attempts & Unreachable Customer

– The courier will usually try to contact you and deliver the order more than once.
– If the order is not received or refused without a valid reason, we may charge the shipping fees and any additional logistics costs, and we may require pre-payment for future orders.

7. Delays & Force Majeure

– We are not responsible for delays caused by courier companies, weather conditions, strikes, road closures, or any events beyond our reasonable control.
– In such cases, delivery might take longer than the estimated time.

8. Order Inspection on Delivery

– Please check the outer packaging upon delivery before signing with the courier.
– If the parcel appears severely damaged, you can refuse to receive it and contact us immediately.
– If you accept the parcel, any missing items or issues must be reported to us within 24 hours from the delivery time with clear photos of the package and products.

9. Lost or Damaged Shipments

– In case of a confirmed lost shipment by the courier, we will either resend the order (if stock is available) or issue a refund / store credit limited to the value of the order.
– Our liability in such cases is limited to the amount paid for the products and does not include any indirect or consequential loss.

10. International Shipping

– If international shipping is offered in the future, separate terms, fees, and delivery times will apply and will be clearly announced on our website.
– Until then, this policy applies mainly to shipping inside Egypt.

11. Changes to the Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page and will apply to new orders placed after the update date.